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FAQs

Are Goracer watches water resistant?

  • Our watches are 3 ATM water-resistant, which, in regular terms, means that it is safe from splashes of water but shouldn't be worn in the shower or for swimming.

How do I adjust the band?

  • The Steel and Mesh bands can be easily adjusted individually.
    The following video will show you clearly how to do this:

How long does shipping take?

  • There is a processing time of¬†2-3 business days. Afterwards products will ship and generally take 7-12 days¬†or sooner to arrive in the United States. International shipping may take longer up to 2 weeks. Please allow an extra¬†5-7 days for customized products.¬†

Do you offer returns/exchanges?

  • Of course we do, if you¬†contact us¬†for a return within 30 days of your purchase, we'll gladly refund your full purchase after you return the product (this excludes¬†customized products.) We also offer exchanges on all items except customized products. Please refer to our¬†Shipping & Refund policy¬†for more information.

Can I cancel my order?

  • If your order has not been shipped yet (2-3 days since purchase), yes you can. Please¬†contact us¬†ASAP to cancel an order.¬†
Can I change my order variant?
  • If your order has not been shipped yet (2-3 days since purchase), yes you can. Please¬†contact us¬†ASAP to make any changes on your order.

 How quickly will I get a response?

  • We answer messages and emails in the order they are received and we try to respond as promptly as possible.¬†Most of the time our team will reply to you within 24 hours of receiving an email.

Can I change my shipping address after an order has been placed?

  • Once an order is placed, our warehouse staff packs and prepares the order for shipping within 24 hours, so it's not always possible to process address change requests. If you notice an error, please¬†email us¬†ASAP with your name and order number so we can try to make any correction(s) to your package before it ships. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can to help you!