Shipping policy
Our suppliers are located all around the world. Your product may be coming from one of our warehouses located in US, Asia or Europe. Your order will be dispatched within 24 hours
Shipping Times:
| Destination | Shipping Time |
| United States, Canada, Mexico | 5-8 business days |
| United Kingdom, Euro Area | 5-8 business days |
| United Arab Emirates, Saudi Arabia | 4-7 business days |
| South Korea, Hong Kong, Taiwan, Singapore, Malaysia | 4-7 business days |
| Australia, New Zealand | 6-9 business days |
| Other Countries | 7-11 business days |
Order & Shipping Process:
You’ll receive an order confirmation email immediately after placing your order. Orders are typically processed and dispatched within 1–2 business days. Once shipped, delivery usually takes 5–15 business days, depending on your location. You’ll receive a tracking number by email so you can follow your order’s journey on our tracking page. You’ll also be notified when your order is shipped and delivered.
If you didn’t receive your confirmation email, it’s likely an incorrect email address was entered. Please contact us at support@goracerwatches.com and include your full name, shipping address, and phone number associated with your order.
Order Status:
You’ll be able to track the status of your order as soon as you place an order using your order number and email address found on your confirmation email and account. Order statuses appear as:
Ordered → In Process → Order Ready → In Transit → Out for Delivery → Delivered
Order Cancellations & Changes:
Our team processes orders quickly, so we cannot guarantee cancellations or changes once an order is placed. If you have an incorrect shipping address please reach out to us at support@goracerwatches.com.
Trouble Placing Order:
If you’re having trouble checking out, please try the following:
- Refreshing or checking your internet connection
- Using another browser or device
- Ensuring your card is enabled for international payments
- Trying a different payment method or contacting your bank
Still having issues? Reach out to us at support@goracerwatches.com if you are still experiencing issues. We're happy to help!
Late & Lost Orders:
We're so sorry for the inconvenience! While delays and delivery issues are rare, they can occasionally happen due to courier issues or unforeseen circumstances. We truly appreciate your patience and are always here to help!
If your order is considered late: Please start by double-checking that your shipping address was entered correctly. Small details like apartment numbers or postal codes can sometimes be missed. We also ask that you allow for possible carrier delays.
If your order has not arrived after 30 days, contact us at support@goracerwatches.com and we will gladly assist you.
If your order is marked “Delivered”: We recommend checking around your delivery location and with neighbors. Please allow three business days for any updates, then submit a claim directly with your local carrier.
If you still haven’t received your order, contact us within 7 business days at support@goracerwatches.com, and we’ll gladly help guide you through the next steps.
Missing/Incorrect Items:
If your order arrived missing or incorrect items, please email support@goracerwatches.com within three business days of delivery with:
- Your order number
- Photos of received items
- Your shipping label
Our team will be able to investigate this with our packing team and carrier partners promptly.
How Can I Track My Package?
To track your package, please visit https://goracerwatches.com/apps/track and provide the necessary information to view your package's status. Once your order is prepared for shipping, you will receive an email confirmation containing the relevant tracking information. Utilize these tracking details to monitor the progress of your order. If you do not find our email confirmation in your inbox, kindly check your spam folder.
My Package Hasn't Arrived Within the Estimated Time, What Should I Do?
We are dedicated to helping you. For assistance, please contact us via support@goracerwatches.com, and we will promptly address your concern.
Kindly Note:
The provided delivery dates are estimations derived from the date of shipment. Please consider transit time when assessing these estimates. Occasionally, deliveries may experience delays due to factors such as incorrect shipping addresses, adverse weather conditions, strict customs clearance processes, or other unforeseen circumstances.
Please ensure all shipping information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
There will be no reshipping arrangements made in case parcels are returned due to wrong addresses, incomplete address and/or returned due to unavailability.
Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment.
Delivery Terms
We use Yunexpress to deliver the product.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@goracerwatches.com.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
If you have questions about your order status or did not receive the email, please send us an email to support@goracerwatches.com
Goracerwatches
ALC MEDIA LLC
2201 Menaul
Boulevard Northeast
Albuquerque, NM 87107
United States